DEPZ

    Shipping Policy

    Last updated: January 2026

    EU/EEA/UK Consumers

    1. Seller and Contact

    Seller: Uhplast Sp. z o.o.

    Registered address: Olowiana 11, 85-461 Bydgoszcz, Poland

    KRS: 0000964089 | NIP (VAT): 9671454514 | REGON: 521650980

    Email: info@depz.ai

    Website: https://depz.ai

    2. Where We Ship From / To

    We ship worldwide from Poland. Available shipping methods and charges are shown at checkout.

    3. Shipping Charges and Taxes

    Shipping charges (if any) are calculated and displayed at checkout before payment. Taxes (including VAT where applicable) are shown at checkout. International orders may be subject to customs duties, import taxes, and brokerage fees. Unless explicitly stated at checkout, these are the recipient's responsibility.

    4. Processing Time (Before Dispatch)

    Standard orders are typically processed within 1–3 business days.

    Custom configurations or modified products may require additional time. If additional time is required, we will email an updated dispatch estimate.

    Business days exclude weekends and Polish public holidays.

    5. Estimated Delivery Times (After Dispatch)

    Delivery estimates begin after dispatch and are not guaranteed:

    • Poland: 1–3 business days
    • Europe: 3–7 business days
    • United States: 5–10 business days
    • Rest of World: 7–14 business days

    Delays can occur due to carrier capacity, weather, peak periods, and customs processing.

    6. Delivery Deadline

    Unless a different delivery time is expressly agreed during checkout, we aim to deliver without undue delay and no later than 30 days from contract conclusion.

    7. Dispatch Confirmation and Tracking

    We send a dispatch confirmation email. Tracking is provided when available from the carrier.

    8. Delays and Cancellation

    If we cannot dispatch within the stated or updated timeframe, we will notify you and you may cancel for a full refund of the undelivered items.

    If delivery is materially delayed, you may contact us for assistance. Where required by mandatory consumer law, you may have additional rights to terminate if delivery does not occur within an additional period you set.

    9. Address Accuracy and Failed Deliveries

    You are responsible for providing a complete and accurate delivery address.

    If a shipment is returned due to an incorrect address, refusal, or failed delivery attempts, we may (at your choice) reship (additional fees may apply) or refund the order minus non-recoverable carrier costs.

    10. Damaged, Missing, or Lost Shipments

    Please inspect your shipment on arrival. Report damage or missing items promptly by emailing info@depz.ai with your order number and photos where relevant.

    For consumer orders, risk passes when you (or your nominee) physically receive the goods, unless otherwise required by law.

    Questions: info@depz.ai

    United States

    1. Seller and Contact

    Seller: Uhplast Sp. z o.o.

    Registered address: Olowiana 11, 85-461 Bydgoszcz, Poland

    KRS: 0000964089 | NIP (VAT): 9671454514 | REGON: 521650980

    Email: info@depz.ai

    Website: https://depz.ai

    2. Where We Ship From / To

    We ship to the United States from Poland. Available shipping methods and charges are shown at checkout.

    3. Shipping Charges, Duties, and Taxes

    Shipping charges (if any) are displayed at checkout before payment. International shipments may be subject to customs duties, import taxes, and brokerage fees. Unless explicitly stated at checkout, these are the recipient's responsibility.

    4. Processing Time (Before Dispatch)

    Standard orders typically ship within 1–3 business days.

    Custom configurations or modified products may require additional time. If additional time is required, we will email an updated estimate.

    Business days exclude weekends and Polish public holidays.

    5. Estimated Delivery Times (After Dispatch)

    Estimated delivery after dispatch: 5–10 business days. Delivery times are estimates and may vary due to carrier disruptions, weather, peak periods, or customs processing.

    6. Shipping Delays (Notice and Options)

    If we cannot ship within the time stated above (or any updated time we provide), we will notify you and you may choose to:

    • accept the revised shipping date, or
    • cancel for a refund of the undelivered items.

    7. Dispatch Confirmation and Tracking

    We send a dispatch confirmation email. Tracking is provided when available from the carrier.

    8. Address Accuracy and Failed Deliveries

    You are responsible for providing a complete and accurate delivery address.

    If a shipment is returned due to an incorrect address, refusal, or failed delivery attempts, we may (at your choice) reship (additional fees may apply) or refund the order minus non-recoverable carrier costs.

    9. Damaged, Missing, or Lost Shipments

    Please inspect your shipment on arrival. Report damage or missing items promptly by emailing info@depz.ai with your order number and photos where relevant.

    Questions: info@depz.ai

    All Other Countries (International)

    1. Seller and Contact

    Seller: Uhplast Sp. z o.o.

    Registered address: Olowiana 11, 85-461 Bydgoszcz, Poland

    KRS: 0000964089 | NIP (VAT): 9671454514 | REGON: 521650980

    Email: info@depz.ai

    Website: https://depz.ai

    2. Where We Ship From / To

    We ship worldwide from Poland. Available shipping methods and charges are shown at checkout.

    3. Shipping Charges, Duties, and Taxes

    Shipping charges (if any) are displayed at checkout before payment. International shipments may be subject to customs duties, import taxes, and brokerage fees. Unless explicitly stated at checkout, these are the recipient's responsibility.

    4. Processing Time (Before Dispatch)

    Standard orders are typically processed within 1–3 business days.

    Custom configurations or modified products may require additional time. If additional time is required, we will email an updated estimate.

    Business days exclude weekends and Polish public holidays.

    5. Estimated Delivery Times (After Dispatch)

    Delivery estimates begin after dispatch and are not guaranteed:

    • Poland: 1–3 business days
    • Europe: 3–7 business days
    • United States: 5–10 business days
    • Rest of World: 7–14 business days

    Delays can occur due to carrier capacity, weather, peak periods, and customs processing.

    6. Delays and Cancellation

    If we cannot dispatch within the stated or updated timeframe, we will notify you and you may cancel for a refund of the undelivered items.

    7. Dispatch Confirmation and Tracking

    We send a dispatch confirmation email. Tracking is provided when available from the carrier.

    8. Address Accuracy and Failed Deliveries

    You are responsible for providing a complete and accurate delivery address.

    If a shipment is returned due to an incorrect address, refusal, or failed delivery attempts, we may (at your choice) reship (additional fees may apply) or refund the order minus non-recoverable carrier costs.

    9. Damaged, Missing, or Lost Shipments

    Please inspect your shipment on arrival. Report damage or missing items promptly by emailing info@depz.ai with your order number and photos where relevant.

    Questions: info@depz.ai